Frequently Asked Questions
In most cases, this is an issue with the environment surrounding the slush machine, not the slush machine itself.
Make sure there is at least 30 cm of space at the back of the slush machine and on either side of the machine so it can draw in fresh air and expel hot air.
Make sure your slush machine is not sitting in direct sunlight or in an area where there is a lot of heat, such as next to an oven or barbecue.
Make sure the slush machine is powered on and that the power supply is not cutting out. The slush machine must be connected to a power point directly and not to a power board. Do not have other appliances connected to the same power point as the slushmachine draws a lot of power.
Make sure the slush machine is turned on and that the switches have not been switched to defrost mode. See notes below also on generator power.
If you don’t see any ice in your slush machine after 2 hours, please call a technician in your area to service your slush machine. Easy Fix Slush Machine Troubleshooting.
Spiral Auger Stopping / Unit Not Freezing: Reset Sensors.
Q1. Is the problem limited to ONE side of the unit or BOTH sides of the unit?
Q2. Have you followed all steps to reset sensors, unplugged machine and slowly turned switches on one by one ensuring the augers are turning on both sides and the unit is set to Freeze mode (switches UP) on both sides and mix at correct ratio on BOTH sides?
If it’s stopping it usually means too much water in the mix which will cause it to freeze over and stop gears so as not to blow up the motor. Ensure you have enough syrup in mix and if any condensation adds to water you need to add syrup and reduce setting at rear to much less Icey.
This part is essential if it is not freezing: Turn off unit at power then turn off all switches and reset thermostat by turning on again after 1 minute; slowly turning switches back on one by one after reducing setting at rear to much lower number (near “2” to “2.5”)…
It is imperative you follow these steps exactly to RESET the thermostat sensors if the unit is not freezing up…
Unit may be on or near minimum or maximum freeze which may be too high or too low in winter or too high if no alcohol has been added.
HINT: Do not set to “4” believing more is better – this is an extreme setting & not required. Set to around “2” at rear on all sides.
Also ensure you’ve lubricated all the seals. Ensure unit is either indoors or under sufficient cover and out of heat & direct sun.
Ensure uninterrupted mains 240v Power is sufficiently connected.
Augers / spirals can also catch & make a screeching noise if unit not lubed adequately.
You may need to remove bowls and augers then lube then restart with correctly measured mix.
Never use poor grade or weak mix and always use approved slush syrup or damage may result If the above steps have all been followed and sensors have been reset and mix is correct, then you may want to get a refrigeration mechanic to check your unit for a service.
If this situation happens, it means that a piece of ice has blocked the hole where the slushie exits.
This occasionally happens when the moving spiral has missed a piece of ice and it hasn’t been broken up.
All you need to do is pull down on the handle of the slushie machine.
This will lift the white tube attached to the handle exposing the slushie exit hole.
Get a straw and poke it up into the handle column and then push it across horizontally into the slushie machine.
You will be able to push that ice cube back into the machine where it can be broken up by the moving spiral, allowing the slush to come out freely.
In 99% of cases, this is nothing to worry about as it is just the way the slush machine freezing process works.
The slush machine will start freezing the left bowl first, then move to the to the right bowl.
If after 2 hours one side is still not frozen, then it may be a solenoid problem.
If this is the case, contact a service technician in your area & contact us for spare parts.
It takes about 45 minutes for the first batch to freeze in normal conditions.
We recommend you turn the unit on at least 90-120 minutes prior to your function start time, let it freeze then turn off the unit and add 1 bottle of alcohol per side. You add the alcohol (it is economical and you know what is in the drinks – real alcohol not toxic chemical essence!!)
Generators & Slush Machines and Ice Cream Machines
NB: Ice Cream Machines & Slush Machines Require Quality Uninterrupted 240v Power
If you are running machines on a generator you need to fully ensure the generator is more than adequate.
It must be up to the task taking into account other appliances running off the same generator. Allow a margin of at least 10-15%.
Generator power is not recommended as the preferred power for any slush or ice cream unit as these units contain a PCB board and regulators for freezing mechanisms.
An inadequate power supply can not only alter the calibration but can cause permanent damage!
e.g The SSM280 has a 0.85 HP compressor so you would need at least a 4kva generator to run one machine.
Please do your research when sourcing any generator!
Do not cut corners as the wrong generator will cause more problems than it is worth.
It may not perform properly & may cause damage not covered under warranty.